Improving Face-to-Face Customer Service/Customer Flow Management
Thursday, February 11, 2010
11:00 a.m. EST
The push for a more citizen-centric government has underscored the importance of serving the public efficiently and effectively. Agencies such as the IRS, VA, and the U.S. Postal Service have implemented Customer Flow Management (CFM) solutions that dramatically improve the experience for citizens seeking face-to-face services at government offices and other locations.
A CFM solution allows you to:
- Shorten the time people spend in line waiting at your locations
- Provide a greater range of services more efficiently
- Manage employee scheduling better via analysis reports
Attend this complimentary Webinar to learn how the Q-Matic CFM solution can help your agency manage the flow of customers from initial contact through service delivery. The customizable software also provides analysis of traffic flow, allowing you to more efficiently staff your locations.
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