Case Study: Veterans Affairs Implementation of Change and Incident Management
Date: Aug 19, 2009 | Duration: 50 min
Do you want a better BPM Solution? The Office of Information and Technology (OI&T), Region 4, Veteran Affairs, has successfully developed highly streamlined processes for the approval, escalation, and implementation of changes and incident tracking using Serena TeamTrack for Change Management and Incident Management, also known as Serena Business Mashups or LEAN BPM. Using Serena's BPM solutions, OI&T Region 4 has been able to quickly and economically automate and improve their processes with ease, leading to more efficiency and higher productivity for the agency.
Join Marty Butcher of Veteran Affairs as he discusses how his agency has implemented a solution for:
- Change Management - R4 CM Module
- Incident Management - R4 IM - NERIMS Module
- Automated After Action Reporting from Region 4 Incidents
- Region 4 System Uptime Reporting