Dedicated to Quality and Customer Service

immixGroup® is committed to fulfilling its customers' needs and objectives by ensuring they receive quality products, services, and support with every interaction or order. We continually assess our performance against the needs of our customers to improve our business processes. To support this goal, immixGroup is certified to the International Organization for Certification's ISO 9001: 2015 standard by Advantage International Registrar without design and complies with a strict, proprietary quality management system.

The immixGroup Quality Management System (iQMS) is a set of policies, processes, and procedures that are used in the pursuit of the company's core business: facilitating the sales process between technology companies and government buyers by managing the procurement process and establishing contract vehicles for federal, state, and local customers. The purpose of the iQMS is to ensure the highest level of customer satisfaction through the identification and documentation of our customers’ needs. Our iQMS is built around our core business processes and provides the mechanism through which we measure, control, and improve these business processes, which include:

• Maintaining a price list of products on different government contract vehicles
• Quoting to the government on behalf of the technology companies we represent
• Processing purchase orders from our government customers
• Delivering purchase orders to our technology clients
• Creating invoices for government customers for goods delivered by our clients to our government customers
• Paying our clients because they delivered the requested goods to our government customers
• Confirming customer satisfaction with the procurement process

Learn About ISO 9001:2015